{"id":470,"date":"2015-03-03T04:48:05","date_gmt":"2015-03-03T04:48:05","guid":{"rendered":"http:\/\/asclsidaho.org\/Spring_Convention\/?page_id=470"},"modified":"2018-03-27T02:11:43","modified_gmt":"2018-03-27T02:11:43","slug":"keynote-address","status":"publish","type":"page","link":"http:\/\/asclsidaho.org\/Spring_Convention\/convention-schedule\/sessions-information\/keynote-address\/","title":{"rendered":"Keynote Address"},"content":{"rendered":"<h2><span style=\"color: #f6c46d;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-1550 size-medium\" src=\"http:\/\/asclsidaho.org\/Spring_Convention\/wp-content\/uploads\/ThKeynote-300x226.png\" alt=\"\" width=\"300\" height=\"226\" srcset=\"http:\/\/asclsidaho.org\/Spring_Convention\/wp-content\/uploads\/ThKeynote-300x226.png 300w, http:\/\/asclsidaho.org\/Spring_Convention\/wp-content\/uploads\/ThKeynote-199x150.png 199w, http:\/\/asclsidaho.org\/Spring_Convention\/wp-content\/uploads\/ThKeynote-150x113.png 150w, http:\/\/asclsidaho.org\/Spring_Convention\/wp-content\/uploads\/ThKeynote.png 357w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/span><\/h2>\n<h3><strong>OPENING KEYNOTE ADDRESS:\u00a0 Customer Service: What\u2019s in it for Me?<\/strong><\/h3>\n<h4><strong><em>Ch\u00e9rie V. Petersen, BA, Distance Education Program Coordinator, ARUP Laboratories, Institute for Learning<\/em><\/strong><\/h4>\n<ul>\n<li>Thursday, 1:15-2:45pm<\/li>\n<li>PACE Credits:\u00a0 1.5<\/li>\n<li>Level:\u00a0 Basic<\/li>\n<li>Sponsor:\u00a0 ARUP<\/li>\n<li>Room:\u00a0 Cedar<\/li>\n<\/ul>\n<hr \/>\n<p>This workshop speaks to the commitment each and every one of us needs to embrace to put customer service best practices into action. There is no doubt, and no shortage of statistical proof, that exceptional customer service is the differentiating factor in market growth, customer retention, and basic industry competitiveness. However, if employees don\u2019t directly connect the benefits of service-oriented behavior to their job and personal satisfaction, little hope for progress exists.<\/p>\n<p>Participants will come to recognize the positive outcomes related to making a personal commitment to service excellence principles and will engage in activities specifically designed to create a paradigm shift\u2014moving from executing activities mandated by management and simply fulfilling job responsibilities to regarding service excellence principles as a means of validating patients, physicians, colleagues, and, more importantly, themselves.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>OPENING KEYNOTE ADDRESS:\u00a0 Customer Service: What\u2019s in it for Me? Ch\u00e9rie V. Petersen, BA, Distance Education Program Coordinator, ARUP Laboratories, Institute for Learning Thursday, 1:15-2:45pm PACE Credits:\u00a0 1.5 Level:\u00a0 Basic Sponsor:\u00a0 ARUP Room:\u00a0 Cedar This workshop speaks to the commitment each and every one of us needs to embrace to\u2026<\/p>\n<p class=\"continue-reading-button\"> <a class=\"continue-reading-link\" href=\"http:\/\/asclsidaho.org\/Spring_Convention\/convention-schedule\/sessions-information\/keynote-address\/\">Continue reading<i class=\"crycon-right-dir\"><\/i><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":62,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-470","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"http:\/\/asclsidaho.org\/Spring_Convention\/wp-json\/wp\/v2\/pages\/470","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/asclsidaho.org\/Spring_Convention\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/asclsidaho.org\/Spring_Convention\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/asclsidaho.org\/Spring_Convention\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/asclsidaho.org\/Spring_Convention\/wp-json\/wp\/v2\/comments?post=470"}],"version-history":[{"count":12,"href":"http:\/\/asclsidaho.org\/Spring_Convention\/wp-json\/wp\/v2\/pages\/470\/revisions"}],"predecessor-version":[{"id":1761,"href":"http:\/\/asclsidaho.org\/Spring_Convention\/wp-json\/wp\/v2\/pages\/470\/revisions\/1761"}],"up":[{"embeddable":true,"href":"http:\/\/asclsidaho.org\/Spring_Convention\/wp-json\/wp\/v2\/pages\/62"}],"wp:attachment":[{"href":"http:\/\/asclsidaho.org\/Spring_Convention\/wp-json\/wp\/v2\/media?parent=470"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}